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  • Cancellation and Refund Policy

Dr. Rupali's returns and refunds policy gives you an option to cancel or refund packages purchased on www.drrupalidiagnostics.com for any reason within the specified cancel/refund period. We only ask that you don't use the product and preserve its original condition, tags, and packaging. There are two ways to return the product to us:

1. Cancel the Package or Test Bookig from our website

2. Cancel the booking or Appointment at our center

Cancellation/Return and Refund Process

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Dr Rupali's Medical and Diagnostics reserves the right to cancel the Return request, if the customer reaches out to Dr Rupali's Medical and Diagnostics after 7 days of delivery. Upon receiving your Return/Refund request, Dr Rupali's Medical and Diagnostics shall verify the authenticity and the nature of the request. If 1mg finds that the request is genuine, it will initiate the Return and Refund process. Dr Rupali's Medical and Diagnostics shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund. In the event of frivolous and unjustified complaints regarding the quality and content of the products, Dr Rupali's Medical and Diagnostics reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Dr Rupali's Medical and Diagnostics in this regard.

  • For Return intimation, please visit www.drrupalidiagnostics.com/help or alternatively call us at +91-9911770075 (Open 9 AM - 8 PM from Monday – Saturday and 10 AM - 5 PM on Sunday).
  • customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
  • Once the claim is verified as genuine and reasonable, we will initiate the collection of product(s) to be returned.
  • Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

Medical Tests/Packages

In case of medical tests, a Refund request may be raised in the following cases:

  • If the patient has suffered from Haematoma or any prick related injury;
  • If the report has been challenged and no proper justification has been provided;
  • If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification has been provided.

The customer is required to raise the Refund request with our customer care within 72 (seventy-two) hours from the collection of sample or generation of report or as the case may be.

Refund Process:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below: Order placed through online wallet will be credited to the wallet; and Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

Online Consultation:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline. The customer is required to raise the Refund request with the customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by 1mg customer care team. In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund. For any further Refund related information, please write to [email protected]​.